Walt Disney World Releases Official Statement Regarding Monthly Annual Passholder Payment Errors – wdwnt.com

Earlier this afternoon, reports began pouring in of Walt Disney World Annual Passholders on the monthly payment plan getting hit with four months’ worth of payments—a full week before the parks reopened and payments were even set to begin.

Guests Services cast members over the phone called it a “computer glitch”, stating that refunds are being “actively processed.” Now, Walt Disney World has released an official statement regarding the payment error:

The landing site for Annual Passholders still lists the following information regarding options for Passholders on the monthly payment plan:

Annual Passholders impacted will be automatically refunded. As of publishing, we have yet to see any reports of refunds being processed yet, but we will update you once they start going through. Passholders still in need of assistance should contact V.I.PASSHOLDER Support at (407) 939-7277.